jita's Privacy Policy

1 Information We Collect

We may collect the following types of information when you register and use the jita platform:

• Identity Information: Your full name, date of birth, and national identity card details.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account details — for transaction processing purposes only.
• Technical Information: IP address, browser type, device details, cookies, and log data.
• Activity Information: Your betting history, game activity, login times, and account preferences on the platform.
• Communication Logs: Records of messages you send via our live chat or email.

2 How We Collect Information

We collect information in various ways, such as:

• Directly from you: When filling out registration forms, making deposit or withdrawal requests, completing KYC verification, and contacting support.
• Automatically: Through cookies, web beacons, and similar technologies while you use our website.
• From third parties: Information received through identity verification services, payment providers, or fraud prevention services.

3 Purpose of Using Information

We use the information we collect for the following purposes:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and financial transactions.
• To provide betting and gaming services without interruption.
• To inform you about bonuses, promotional offers, and new jita services.
• To ensure the security of your account and the platform and to prevent fraud.
• To meet legal obligations and implement responsible gambling policies.
• For analytical purposes to improve our service quality and refine the user experience.
• To keep records of support interactions and communications with you.

4 Sharing Information with Third Parties

jita never sells your personal information or shares it unnecessarily with third parties. However, information may be shared in the following cases:

• Service Providers: Payment processors (such as bKash, Nagad, Rocket, Upay), identity verification organisations, and technology service providers — who help us run our operations.
• Legal Authorities: Based on valid requests from courts, regulatory bodies, or investigative agencies.
• Fraud Prevention: Where necessary to prevent financial crime or suspicious activity.
• Business Transfers: In the event of a company merger, acquisition, or asset sale — you will be notified in advance.

We engage any third-party partners under strict confidentiality obligations regarding your information.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jita website. They are used primarily for three purposes:

• Essential Cookies: To maintain login status, ensure security, and operate the core functions of the platform.
• Functional Cookies: To remember your preferences, language settings, and customisations.
• Analytics Cookies: To review site traffic, usage patterns, and performance.

You can disable cookies by changing your browser settings. However, this may limit some features of the platform.

6 Data Retention Period

jita retains your personal information only for as long as it is necessary:

• All information is retained while your account is active.
• Even after account closure, certain information may be retained for up to five years to meet legal and regulatory obligations.
• Financial transaction records are kept for the period required under applicable law.
• After the set period, information is securely deleted or anonymised.

7 Data Security Measures

We apply industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Access Controls: Only authorised staff can access specific information.
• Regular Audits: Our security systems are regularly tested and updated.
• Two-Factor Authentication: An additional security layer is available for your account.
• Data Minimisation: We collect only the information that is necessary.

While we are committed to ensuring the highest level of security, no digital system is one hundred percent secure. If you notice any suspicious activity, please inform us immediately.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations apply.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to request your information in a structured, machine-readable format.
• Opt Out of Marketing: The right to withdraw from promotional communications at any time.

To exercise these rights, please contact our support team.

9 Privacy of Minors

jita is a responsible platform. Our services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

If we are informed that information has been collected from a minor, we will immediately close the relevant account and delete the information. For more details, visit our Responsible Gaming page.

10 International Data Transfers

jita's service providers may be located outside Bangladesh. In such cases, your information may be transferred to another country. We ensure that appropriate contractual and technical safeguards are in place to protect your information in any such transfer.

11 Policy Changes

jita may update this privacy policy from time to time. Changes will be published on this page with the date of the update noted. For significant changes, we will notify you by email or through a platform notification.

Continued use of the platform after any changes will be taken to mean that you have accepted the new terms.

12 Consent and Legal Basis

We process your information on the following legal bases:

• Performance of Contract: Processing information necessary to manage your account and provide services.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To prevent fraud, ensure security, and improve service quality.
• Consent: Based on your explicit consent for marketing communications and certain optional services.